Patient Information

CLINIC OFFICE HOURS:

Our clinic is open Mondays, Tuesdays, Thursdays, and Fridays from 7:30 am to 4:00 pm. The clinic is closed on Wednesdays.

LAB OFFICE HOURS:
Our lab is open Monday through Friday, 7:00 am to 4:00 pm and will be open on Wednesdays from 7:00 am to 12:00 pm going forward. If your lab was not ordered from a provider at Premier Medical Group, then please bring your order form from your referring physician. The shortest wait times for lab services are on Wednesdays and Fridays.

TELEPHONE CALLS:
When we are not working in the office, telephone calls are answered by Owensboro Health Call Center.

APPOINTMENTS:
Patients are strongly encouraged to keep their appointments. If you must cancel, please call our office at least 24 hours in advance. A $50 charge is assessed to patients who do not call to cancel and/or re-schedule within 24 hours. This time frame allows us to call other patients waiting for appointments.
Reminders:
You will receive either a text message or voice mail message to remind you of your appointment.

PAYMENT OF SERVICES:
Our insurance and billing department is conveniently located in our office. We participate with most insurance companies; however, it is the patient's responsibility to know their insurance plans. Amounts such as co-payments, co-insurance, and deductibles must be paid at the time of service. We accept cash, checks, or credit cards. Payments can also be made on this website under the "PAY MY BILL" page.
Please look at any statements that you receive. Unless you speak with one of our insurance representatives, the balance owed is due within 30 days to avoid formal collection efforts. We use a collection agency called GLA Collection Agency to collect accounts that are past due.
The telephone number for our billing department is 270-684-6233.

QUESTIONS OR COMMENTS:
If you have questions, comments, or suggestions for our practice, we want to hear from you. Please call our Administrator, Sharon Johnson, at 270-684-1746, OR email her at Sharon.johnson@premiermedgrp.com.